Agreed to work on a friend's Acer Aspire notebook (Win7) which was taking 10 - 15 minutes to boot up. Figured she had a number of viruses. Finally got it to boot. Ran "msconfig" and unchecked all antivirus software and firewalls. She had a number and none would run. Also removed several programs from the startup file. (Screen nuisances) Closed it down and booted it back up. A bunch of the junk that had been a bother to her was gone but otherwise appeared normal.
Ran msconfig again. This time I checked "Diagnostic Startup." Closed it down. Now it will not boot at all. It shows that Windows had not been shut down properly and gives me a choice of how to start. No matter what I choose, I see a gazillion files loading, then the screen goes black and nothing more happens - a totally blank and black and unresponsive screen.
I haven't yet found out if she made "Recovery Disks." Am I without options if she doesn't have recovery disks? Any help appreciated. Thanks.
PS Could it be a dying HD?
Ran msconfig again. This time I checked "Diagnostic Startup." Closed it down. Now it will not boot at all. It shows that Windows had not been shut down properly and gives me a choice of how to start. No matter what I choose, I see a gazillion files loading, then the screen goes black and nothing more happens - a totally blank and black and unresponsive screen.
I haven't yet found out if she made "Recovery Disks." Am I without options if she doesn't have recovery disks? Any help appreciated. Thanks.
PS Could it be a dying HD?
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